Summerseat Players at the Theatre Royal – Covid-secure Statement
Welcome back! We are pleased to announce that, following revised government guidelines in relation to the pandemic and in particular for indoor theatre performances, we are fully back in action! We continue to be committed to putting on performances whilst adhering to all reasonable safety measures and the latest government guidance. Your safety and that of all of our cast and crew, both Front of House and backstage, remains our highest priority.
With the help of our dedicated volunteers and our wonderful audiences, our arrangements for re-opening safely in September went extremely well. We engaged professional services to ensure we are as Covid-secure as possible. We are also delighted to have received approval for use of the SeeItSafely accreditation, based on completion of our detailed Risk Assessment, a copy of which can be supplied on request.
We continue to encourage audiences to take personal responsibility and to 'PLAY YOUR PART' to support not only the future of the Theatre but also the safety of all of its audience members and participants. We therefore ask you to please read our information below regarding your next trip to our Theatre to help keep each other safe and keep our Theatre open.
Our approved #SeeItSafely risk assessment and updated measures are briefly summarised as:
- Unless a performance has been advertised as 'socially distanced', we may operate at full capacity, therefore please continue to be aware of those around you, especially in busier areas of the Theatre, i.e. upon entry and in the bar.
- You may choose to wear masks in crowded and enclosed spaces, but this is no longer mandatory.
- We ask that the lead booker for your party 'checks in' with our Front of House staff upon arrival.
- Please continue to regularly sanitise or wash your hands to control the spread of germs.
- Please DO NOT attend the Theatre if you have any symptoms of Covid, including those listed for the latest variants.
We ask for your co-operation and support to make your visit as risk-free as possible, and we very much look forward to welcoming you.
In more detail…
Bookings & Before Your Visit
- Please make Internet or telephone bookingswhere possible – please avoid attending the Box Office in person wherever possible and be prepared to print your ticket at home or display on your smartphone device upon entry.
- We reserve the right to release tickets in phases (50%, 75%, 100% in gradual stages prior to the run),on a first come, first served basis to enable roll-back and distancing measures to be implemented, should local restrictions once again come into force. We also reserve the right to implement a seat allocation process should local restrictions be implemented. Early booking is strongly advised.
- We reserve the right to offer a 'socially distanced'performance per run of a play in our main auditorium - this is where each alternative row is blocked out to allow for greater spacing - check co.uk/summerseatplayers for details;
- We ask that you DO NOTattend the Theatre if you have any symptoms of Covid-19 or have tested positive. We reserve the right to refuse entrance to anyone with symptoms or a suspected case of Covid. You may request a refund in advance direct from TicketSource, or please contact us directly if you have queries about exchanging your ticket where you are not well enough to attend due to coronavirus.
- Since the removal of restrictions, it is your choice to continue to wear Face masks/coveringswhilst entering and moving around the building. You may prefer to wear a face covering where there are large numbers of audiences members and we will support your decision to do so.
- On entry to our Theatre, one of our Front of House team will 'check in' each audience booking (by lead-booking surname) to ensure that we have traceability.
- Late comersfor a performance may, unfortunately, not be permitted entry to the Auditorium. Therefore, please ensure you arrive in plenty of time for ‘curtain up’ (usually 7.45pm), allowing time for parking, which can be limited in the vicinity of the Theatre.
Whilst at the Theatre
- We ask that you keep your belongings with you whilst at the Theatre.
- We encourage contactless payments throughout the venue to minimise contact.
- We will allow for flexible seating where possible - meaning that we'll allow you to move seat to another unoccupied seat if you wish to be further away from other audience members (where capacity allows).
- As you move around the theatre, wherever possible, please be aware of those around you, especially in busier areas such as the bar and entrance. Please ask one of our helpful volunteers if you need assistance to guide you to your seats.
- Refreshmentsmay be obtained from the bar, and you may take these to your seat to consume if you prefer to do so - please note: only plastic containers are allowed in the auditorium - NO GLASS.
- Please continue to adhere to regular to handwashing / hand sanitisationwhich is proven to minimise the spread of germs – sanitising stations are available for your use and safety at various locations in the Theatre.
- The Theatre will be ventilatedby an air-exchange system (which brings in a constant stream of fresh, clean air) during performances for your comfort and safety. The Theatre will also be cleaned before each performance in accordance with our Risk Assessment.
- When leaving the Theatre, where applicable please follow the instructions from our House Managers.
- Our friendly team of volunteers are on hand to provide guidance and assistance around the theatre - please let them know if you have any questions or feedback, but please do remember they are volunteers and abuse will not be tolerated.
- Please keep aware of any change in local or national restrictions which may force us to change our plans.
- We strongly encourage and anticipate that all of our Theatre Personnel and the vast majority of our Audience Members will make full use of vaccine opportunities offered. All of our Cast, Crew and Front of House team have been vaccinated.
As noted above, we are thrilled to confirm that we have been granted the use of UK Theatre and the Society Of London Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our colleagues and audiences.
A copy of our detailed Risk Assessment may be provided on request.
We actively observe and support equality, diversity and inclusion. Should you need any of this information in a more accessible format, or have any concerns or suggestions about how we may make improvements for your safety and comfort, please contact us.
We THANK YOU for the patience, support and understanding you have given us during the challenging times we have all experienced. We are thrilled to be able to welcome you back to our Theatre and we are confident you will continue to enjoy our award-winning productions.