Covid-secure Statement

#SeeItSafely

Summerseat Players at the Theatre Royal – Covid-secure Statement

With the help of our dedicated volunteers and our wonderful audiences, our arrangements for re-opening safely in September went extremely well.  The safety and comfort of our audience members, volunteers, crew and actors, remains, at all times, our primary concern.  Therefore, for your safety, we have engaged professional services to ensure we are as Covid-secure as possible, and we encourage audiences to 'PLAY YOUR PART' to support not only the future of the Theatre but also the safety of its audience members and participants.

We therefore ask you to please read our information below regarding your next trip to our Theatre.  We are also delighted to have received approval for use of the SeeItSafely accreditation, based on completion of our detailed Risk Assessment, a copy of which can be supplied on request.  

 

Whilst we note that restrictions have been lifted, with the professional guidance we have sought from Emma Morris of Embrace HR (Consultancy) Ltd and our COVID RISK ASSESSMENT, which demonstrates that we've taken every possible measure to ensure our venue is Covid-secure, we will continue to apply the following measures for the foreseeable future:

  • Please make Internet or telephone bookings if possible – please avoid attending the Box Office in person wherever possible and be prepared to print your ticket at home or display on your smartphone device.
  • We check in each audience booking to ensure we have traceability;
  • We reserve the right to release tickets in phases (50%, 75%, 100% in gradual stages prior to the run), on a first come, first served basis to enable roll-back and distancing measures to be implemented, should local restrictions come into force.  We also reserve the right to implement a seat allocation process should local restrictions be implemented.  We recommend that you remain in your household group or ‘social bubble’ when booking seats and early booking is strongly advised.  We will also allow for flexible seating where possible - meaning that we'll allow you to move seat to another unoccupied seat if you wish to be further away from other audience members (where capacity allows).  We THANK YOU for your patience and support in these challenging times.
  • We will aim to have one 'socially distanced' performance, where each alternative row is blocked out;
  • You must not attend the Theatre if you have any symptoms of Covid-19, have tested positive or be under self-isolation regulations (including quarantine restrictions). We reserve the right to refuse entrance to anyone with symptoms.  You may request a refund in advance direct from TicketSource, or please contact us directly if you have queries about exchanging your ticket where you are not well enough to attend due to coronavirus.
  • We ask that you try to respect social distancing on entry to the Theatre. Please check-in using the NHS Test and Trace App.  On entry, your booking will be checked by one of our team.
  • Our Theatre entrance is suitable for people with mobility issues, and you may also leave via the entrance if you have mobility issues.  Otherwise, you may be asked to leave via an alternative exit, as directed by our House Manager, in order to minimise congestion.
  • We also ask that you continue to follow social distancing measures as you move around the theatre, wherever possible. Clear signage is in place to give directions throughout the Theatre for audience members to guide you to your seats.  When leaving the Theatre, please follow the instructions from our House Manager, and only move from your seat when asked to do so.  We ask for your patience as we try to maintain your safety.
  • Refreshments may be obtained from the bar, and you may take these to your seat to consume.  Alternatively, you may bring your own bottled water (only).  We ask that you do gather in the Bar or other areas with restricted space only with your 'social bubble', and that you respect the choices of others.
  • Please also consider your method of transportation to and from the Theatre.
  • We request and encourage that Face masks/coverings be worn at all times whilst entering and moving around the building, unless you are medically exempt.  We kindly request that you display an appropriate exemption badge, lanyard or card to avoid being asked to wear a face-covering whilst in the Theatre.  Once seated, you may remove your face covering.
  • Please strictly adhere regular to handwashing / hand sanitisation – sanitising stations are available for your use and safety at various locations in the Theatre.
  • The Theatre will be ventilated by an air-exchange system (which brings in a constant stream of fresh, clean air) during performances for your comfort and safety.  The Theatre will also be thoroughly cleaned before each performance in accordance with our Risk Assessment.  Our bar area, high touch points and bar seating will also be wiped down during performances (i.e. before the interval and end of the play) to minimise risk of contamination for people using our bar area.
  • Late comers for a performance will, unfortunately, not be permitted entry to the Auditorium. Therefore, please ensure you arrive in plenty of time for ‘curtain up’ (usually 7.45pm), allowing time for parking, which can be limited in the vicinity of the Theatre.
  • Please note any change in local restrictions which may force us to change our plans.
  • We strongly encourage and anticipate that all of our Theatre Personnel and the vast majority of our Audience Members will make full use of vaccine opportunities offered, as well as the free rapid lateral flow (LFD) testing currently available from the government.  All of our Cast, Crew and Front of House team have been vaccinated and are taking regular lateral flow tests.

We are also thrilled to confirm that we have been granted the use of UK Theatre and the Society Of London Theatre's 'See It Safely' mark.  The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our colleagues and audiences.

A copy of our detailed Risk Assessment may be provided on request.

We actively observe and support equality, diversity and inclusion.  Should you need any of this information in a more accessible format, or have any concerns or suggestions about how we may make improvements for your safety and comfort, please contact us.

Thank you for your understanding.  We are thrilled to be able to welcome you back to our Theatre and we are confident you will continue to enjoy our award-winning productions.

The Directors and Council of Summerseat Players at the Theatre Royal